The Benchmark Reports

The Security Benchmark offers three reports for Security Providers:    

  • The Security Benchmark Report
  • The Security Benchmark (ACS) Report (up to April 2019)
  • The Security Benchmark (ACS) Report (from April 2019)

Report One

The Security Benchmark Report

The Security Benchmark is giving all security services companies the opportunity to take advantage of a comprehensive benchmarking exercise. Businesses will answer pertinent questions relating to their; Policies, Processes, Statistical Information and General Performance.

Once a business has completed the Benchmark Report process and received their report, they will have the opportunity to be placed on a publicly available register listed on the Security Benchmark website.  . Buyers of security will have the choice of either; requesting the names of potential service partners from the Security Benchmark, or by approaching Security providers directly to tender for their contracts.

Report TWO

The Security Benchmark ACS Report

Each year every approved contractor assesses its performance against 78 individual indicators of achievement within 7 criteria. At ACS assessment these scores are verified by an independent assessor representing the SIA. Performance above the required level per indicator results in a +1, +2 or higher score. The minimum overall score that a company can achieve and still be approved is zero. Zero is a satisfactory score, as it demonstrates that the company is meeting the ACS standard and following recognised industry effective practice. The maximum overall score that can be achieved is currently 145.

The ACS scoring system was not designed by the SIA to be a differentiation tool and this has frustrated ACS companies since inception. The scheme can assist when gauging overall quality, provided that its limitations are understood. An overall high score may not mean that an approved contractor performs well in all areas; equally, some approved contractors may achieve a lower overall score but may perform exceptionally well in a particular aspect of the standard. The Security Benchmark ACS report now gives ACS approved Companies the opportunity to benchmark their awarded scores against other ACS Companies by; overall score, each of the 7 criteria and all of the 78 indicators.

The Uses of Security Benchmark Reports

1. Procurement

The reports can be used as a tool to demonstrate to any prospective buyer that a company excels in one or numerous areas against the industry average. By highlighting areas of strong performance could give a company a significant advantage during tender processes.

 

2. Continual Improvement

The reports will highlight areas of weakness and risk in business performance which could generate internal improvement projects and/or cost savings. ISO9001:2015 requires businesses to assess risk and opportunities within its business. If you are ISO9001 registered, the benchmarking reports will help you to identify and understand risk and opportunity and achieve compliance to the new standard.

 

3. Stakeholder information

Elements of the reports could be used for internal and external communication practices such as; Internal bulletins, Training opportunities, Board reports, Business planning & development, Advertising and Promotion.

 

4 Increase in ACS score

Some of the scoring indicators within the ACS standard relate to the benchmarking of performance against similar organisations inside and/or outside of the security industry. An additional (14 points) may be awarded if the benchmarking information compares favourably and is used to generate improvement and learning.

 

Indicators include;

1.1.3 – A plan for the business exists with an effective review schedule
1.5.1 – The organisation regularly reviews performance against success factors and performance indicators
2.6.1 – The organisation regularly reviews performance against service level agreements and/or key customer performance indicators
3.3.2 – The organisation implements and complaints procedure
3.5.1 – The organisation regularly review performance against responses from customer opinion gathering
4.2.2 – The organisation has effective financial management procedures, that is, there are sound fiscal controls in place
4.3.1 – The organisation conducts effective analysis of the market place in which it operates
4.4.1 – The organisation regularly reviews performance against key financial indicators critical to the business
5.3.1 – The organisation regularly reviews the management of resources and data

6.4.2 – The organisation complies with current legislation on staff wages
6.5.1 – The organisation regularly reviews performance against key staff performance indicators
6.5.2 – The organisation regularly reviews performance against responses from staff opinion gathering

7.5.1 – Leaders with overall responsibility for the success of the organisation review results/performance against critical areas of the business and drive continuous improvement